Problem

A fast-growing healthcare technology company struggled with fragmented product development processes, unclear ownership, and inefficiencies in cross-functional collaboration. The lack of standardized workflows and metrics made it difficult to track progress, optimize resource allocation, and align product initiatives with business goals. These challenges led to delays in feature releases, inconsistent customer experiences, and reduced operational efficiency.

Solution

I established a scalable Product Operations framework to streamline workflows, enhance collaboration, and improve visibility across teams. Key initiatives included:

• Implementing standardized product development processes to ensure consistency and efficiency.

• Introducing a centralized roadmap and reporting structure to improve transparency and alignment with business objectives.

• Developing clear roles and responsibilities to optimize cross-functional teamwork between Product, Engineering, and Customer Success.

• Leveraging data-driven insights to inform decision-making and measure product impact.

Highlight

Launched a structured product operations model that improved execution speed and enhanced stakeholder collaboration, ensuring a more efficient and predictable product development cycle.

Results

• 30% reduction in time-to-market for new features.

• Increased alignment between product, engineering, and customer teams, improving cross-functional efficiency.

• Improved data visibility, enabling leadership to make informed strategic decisions.

• Enhanced customer satisfaction, driven by more predictable and high-quality product releases.